Do you ship to international locations outside of the US?
We do not offer international shipping for now ! We will keep customers posted when there are any new updates.
My size is not available on the site, is it still possible to get the item?
No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!
Where can I learn more about sizing and fit for a particular product?
There are two options; submit your query directly on the site through any of the feedback sections, or email your query to email@example.com and we’ll be happy to help.
I just submitted an order/offer. How long will it take to hear back?
a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.
b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email firstname.lastname@example.org and we’ll be happy to help in any way we can.
What does it mean if I’ve received an email that my order has shipped but the tracking information is still blank?
A few things:
a. Although we begin processing your order as soon as it is placed, it can take a couple of days for the shipment to be processed by the boutique/designer and appear in the tracking system, so make sure to check back during the next business day. If you’re still missing info, please email email@example.com and we’ll be happy to help.
b. We use USPS as our shipping services within the US and Canada so you will also be able to track your packages directly on these sites.
c. In rare instances, it is possible for a package to be delayed as it goes through customs. We aren’t able to access any additional information during the processing period due to security regulations so if that happens, hang tight. Please feel free to email firstname.lastname@example.org if you run into this bummer of an issue. We also recommend signing up for updates directly…
Is your store closed?
Our stores are now OPEN! Come in, we can’t wait to see you! Our stores will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.
How can I place an order?
Always open online
Place your order through our website, https://prettypalaceboutique.com/mysite/
Call or email our dedicated customer service team
(765-609-8799) email@example.com (M-F, 9:30 AM – 5:30 PM est)
We will reply to messages within 2 business days and appreciate your patience during this time.
Contact your local store!
We will send you photos of styles you’d like to try, help with styling, and make recommendations based on your past purchases.
Will my order be delayed?
We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.
- Please allow 4-8 business days for USPS shipping delivery
- Expedited shipping is not available at this time
What about returns and exchanges, has anything changed?
We are working diligently to process all returns and exchanges and have made some changes to make your shopping experience as seamless as possible:
- Complimentary returns
- Extended return window to within 30 days of the delivery date
- For more details about our policy please visit https://prettypalaceboutique.com/mysite/refund_returns/
Being good to one another is more important than ever in these difficult times. Being good to our customers is a core value at the heart of our organization. We too are learning to adapt and overcome the hurdles of each day and we appreciate your patience, loyalty and support on this journey and the long road ahead.
What is the status of my order?
You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.